We give your business 24/7 customer support
We set up and train AI-powered support that handles common questions, order enquiries, and basic requests around the clock, escalating to a real person when it matters.
We train AI on your business
We configure an AI assistant that knows your menu, hours, delivery areas, and policies. It answers customer questions instantly on WhatsApp, no waiting, no hold music.
- We train the AI on your specific business
- Order status and delivery tracking handled
- Menu, hours, and location enquiries answered
- Natural conversational responses in your brand voice
Smart escalation, set up by us
We configure escalation rules so the AI knows when to hand off to your team. Complex issues, complaints, and special requests go to the right person with full context.
- We define escalation triggers for you
- Full conversation history passed to your staff
- Priority flagging for urgent issues
- You choose how escalations reach your team
We keep improving it
We monitor conversations, identify gaps, and continuously improve the AI's responses. Regular reports show what customers ask most and where the AI can do better.
- We review conversations and improve responses
- Most-asked questions report provided
- Response quality tracked over time
- Ongoing training as your business evolves
Frequently asked questions
What kinds of questions can the AI answer?
Order status, hours, location, menu items, allergens, booking availability, basic FAQ, and order changes. Anything more complex routes to your team, the AI introduces the human handoff so customers aren't dropped.
How does the AI learn my business?
We train it on your menu, FAQ, hours, location, and policies during setup. As real conversations happen, we refine it weekly so it improves over time.
What happens if the AI doesn't know an answer?
It says it doesn't know, escalates to a human, and tags the conversation so you can review later. The AI never makes up answers.
Can the AI take orders, or only answer questions?
Both. It can guide a customer through ordering and take payment via the same WhatsApp chat. For complex orders or sensitive questions, it hands off to a person on your team.